FAQ's

Extended shelf life: You can crack open any bottle and savour it for a whopping 6 months. Even if it says a shorter window on the back of your bottle, this is now the truth! Fridge optional: Keep it in the fridge if you want, or just let it chill on the shelf.

Both our Marmalade and Rhubarb sold out in record time this year; these are both limited edition products, which are only produced a number of times a year. We will be bringing them back again very soon! We’ll keep you updated on when this is likely to be - make sure you sign up to our mailing list to be kept in the loop!

At Mother Root, we want everyone to enjoy our drinks. But finding a balance of cost, quality and nutrition can be tricky. For that reason, not all of our products are vegan friendly. Ginger isn’t suitable for vegans because we use honey to sweeten the blend – it has brilliant texture, flavour and aroma. Flavour is all about experimentation though, and we’ll keep exploring alternatives. Our limited edition Marmalade is suitable for vegans. We use demerara sugar as a sweetener instead of honey.

Mother Root is carefully balanced to make sure that our drinks really hit the spot. We use naturally sweet ingredients to balance other sweet and bitter tastes in each blend. Ginger is sweeter than Marmalade because of the ingredients we use. By using honey in Ginger, each 25ml serving will contain approximately 6.6g of sugar. For something less sweet, Marmalade has approximately 3g of demerara sugar per 25ml serve.

It’s entirely down to your palate! Our Mother Root drinks are brilliantly balanced to get the mix of flavours to taste just right. But you might have a sweeter tooth or prefer more bitter or sour tasting flavours. If apple cider vinegar does come through strongly, we recommend shaking the bottle well before pouring. This makes sure all the ingredients (especially ginger) are properly mixed and you’ll enjoy a much more balanced and mellow pour.

Each 25ml serve of Ginger contains just under one tablespoon ACV, which is approximately 15ml.

Our couriers generally deliver between 7am and 9pm, Monday through Saturday. Exceptions may be made in the event of unforeseen circumstances. The easiest way to keep track of your delivery is to use the Shop app (iOS and Android: https://shop.app/) which will send notifications to your phone. If you need any help in tracking your order, please get in touch at hello@motherroot.london

Yes. We offer free delivery on orders of £40 or more.

We do not accept returns or offer refunds unless the product is damaged, faulty, or there is a product issue. If you have received a damaged or faulty item, or there is an issue with your order, please email us at hello@motherroot.london within 30 days of receiving your order. Include your order number and, if applicable, photos of the issue so we can assist you as quickly as possible.

If your item is faulty, we will either replace the product or issue a full refund, including the cost of your original delivery. Unfortunately, we cannot offer refunds for orders that are no longer wanted or for shipping costs unless the item is faulty.

Please email hello@motherroot.london and someone from the team will be in touch to help fix this for you.

We would love to be able to ship all over the world. But as a growing company this isn’t possible right now. We do have exciting plans to expand in the future. Watch this space!

We use plastic-free, recyclable, and biodegradable packaging materials. And we give you the opportunity to donate a small amount of money at checkout to offset the carbon footprint of shipping. As we grow, we’ll keep a close eye on everything we do to make sure our activity is as planet-conscious as possible.